How Long does it take to get my order?
• Orders within Lagos are delivered within 3-5 working days once payment has been confirmed and 5-10 working days for international orders.
• Exceptions: Corsets, pant Jackets and Skirt Jackets: 5-7 working days for local orders and 10-15 working days for international orders.
• Express Orders: this is dependent on product availability, kindly send an Email to confirm before proceeding.
What are your payment policy?
• Orders are only processed after payment has been confirmed.
• We accept Bank transfers to our Naira account, PayPal, Debit Card payments, and POS.
Are your pieces true to size?
• Some pieces are true to size as it’s dependent on the cut and fabric of the style, kindly review the measurements in the size chart to your actual measurements to select a size.
• We strongly advise custom-size clients to come in for a fitting Or request to send in images or videos of the pieces on them for virtual fittings if they are unable to come into the studio. Custom orders are made to order and may take additional time to produce, you may need at least one fitting if you are available to come into the studio
* Custom Sizing is at an additional cost of N15,000 - Kindly send an email to orders@otrabybecca.com to enquire if we offer this service for the product, you are interested in.
* We do not offer alterations on non-custom orders.
* If you are confused about your size, we recommend you email us at orders@otrabybecca.com for assistance
Does your Satin Fabric have stretch in it?
• Some do, but not all our Satin Fabrics have stretch in them, kindly look through the size chart when ordering.
How can I take care of my outfits?
• You can have the garments hand washed or dry cleaned however take care with garments that have embellishments as they need to be delicately handled
• For garments with feathers and embellishments we advise a gentle wash and for it to be air-dried away from direct sunlight