DOMESTIC SHIPPING

• Delivery within Lagos takes 1-3 working days while deliveries outside Lagos but within Nigeria takes 4-6 working days.

 INTERNATIONAL SHIPPING

• All international orders are fulfilled by DHL so they are trackable. Delivery time for international orders is 5-7 working days after order placement.

 Return and Refunds Policy:

Item(s) are subject to RETURN/EXCHANGE/REFUND if O’tra by Becca receives the item/s within:

TIMELINE:

• 3 business days from date of delivery for orders placed within Lagos 
• 5 business days from date of delivery for orders placed within Nigeria but outside Lagos
• 10 business days from the date of delivery for orders shipped outside Nigeria
• The item(s) MUST physically be in our possession within the above time frame for the item to qualify for an exchange or refund. There are no exceptions to this rule.
•  “Pick up in store” orders are only eligible for refund if picked up within 2 weeks of order date. Later pick ups will only be eligible for store credit. “Pick up in store” orders picked up later than 6 weeks will not be eligible for exchange or refund.
• EXCEPTIONS: Items purchased/picked up and/or fitted in store cannot be returned/exchanged/refunded.

 

Items bought online cannot be swapped for items in store.

 

CHARGES:

The customer is responsible for sending the item/s back to O’tra By Becca

METHOD OF REFUNDING:

Refunds are issued minus the cost of shipping via the same payment gateway the item(s) were paid for e.g Paystack.

PRODUCT CONDITION:

O’tra By Becca will offer exchanges on the basis that the pieces are returned unused and undamaged with Labels, Tags, and packaging in good condition with no stains, smells, or tears.

In the case that an item is received damaged, a refund or exchange will not be possible regardless of circumstance. The customer will be responsible for any shipping cost associated with resending it back to them.

SALE items or items bought with a discount code will NOT be eligible for a refund or exchange regardless of circumstance. ONLY FULL PRICE items qualify for a refund or exchange.

O’tra By Becca does not offer refunds or returns on discounted orders, Clearance Sales, Black Friday Sales, and Flash sales 

In the case of an exchange, the customer is required to pay for any further delivery fee required.

The re-delivery fee is the same cost as the initial shipping fee charged when the item was first ordered.

Once we have received your return, an exchange will be shipped within 48 hours or a refund processed within 5-7 business days as the case may be. Depending on the payment gateway refunds might take longer to appear in customers bank accounts.

Finally, kindly ensure that your return meets the above terms and conditions.

 

RETURN ADDRESS:

O’tra By Becca

8B Abeke Animashaun Street, Lekki Phase 1, Lagos State, Nigeria